E-Commerce in India: How Do Last-mile Delivery Companies Like Delhivery, Bluedart, and Ecom Express Compare?

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In this recent era of extreme digitalization, boosted by the pandemic, the IT industry, especially online shopping, has experienced remarkable growth.

From ordering online to courier tracking and receiving them in a minute to sending parcels internationally, this decade has exceptionally increased the profit of shipping companies.

However, with the increase in logistics companies, the competition in the shipping industry has also increased, making customers often confused between comparing and choosing the right one.

Therefore, in this article, we will be having a thorough comparative discussion about the top Last-mile delivery services. So, let’s dig in…

Delhivery vs. Bluedart vs. Ecom Express: A Quick Rundown!

Delhivery

Delhivery is one of the leading logistic companies in India, providing up-to-the-mark and satisfactory services not only in India but internationally also.

Founded in 2011, Delhivery has served more than 10,000 customers in its shipping journey, proving itself worthy of being a top-ranked business.

Moreover, Delhivery has greatly impacted the E-commerce industry, particularly the online shipments, deliveries, and transportation services.

Bluedart

Bluedart is considered to be a prior choice of thousands of buyers and sellers for shipment transportation locally and globally.

Established in 1983, Bluedart has reached a milestone of serving 35,000 plus pin codes all over India as well as 200+ countries for global shipments.

Bluedart is comparatively more popular among D2C businesses, managing their complete supply chain process and providing satisfactory and market-competitive services.

Ecom Express

On the other hand, Ecom Express, covering more than 27000 locations in India, is a leading logistic business popular for its out-of-the-ordinary security and protection.

From offering additional surveillance options of the parcel throughout the shipping process to its “Try and Buy” feature, Ecom Express has been standing as a reliable shipment services provider since 2012.

Offering services in more than 2700 cities in India, Ecom Express is a reliable, quick, and trouble-free shipping solution.

Delivery Vs. Bluedart Vs. Ecom Express: Comparative Analysis

Delivery Speed and Efficiency

Delhivery

It provides same-day delivery, next-day delivery, and standard delivery options. Its deliveries are accurate and right according to the estimated time assigned to the recipients.

Bluedart

It provides overnight delivery, Express delivery, and standard delivery options. Although its delivery services are exact, you can easily change the delivery time and location.

Ecom Express

It provides express delivery, standard delivery, and other options. Its nationwide deliveries are always on time, and it provides a pickup facility also.

Geographical Coverage

Delhivery

Delhivery provides delivery services to more than 18000 PIN code locations in India. Moreover, it has 93 fulfilment centres and 2904 delivery centres for quick services.

Bluedart

Bluedart provides delivery services to more than 35000 PIN code locations in India and 200+ countries globally. Additionally, it has 85 fulfilment centres for a smooth and seamless experience.

Ecom Express

Ecom Express provides delivery services to over 27000 PIN code locations in India. It has more than 3000 facilitation centres all over India and a warehouse space of 10 lakh square feet.

Technology and Innovation

Delhivery

Delhivery allows its users to continuously monitor and manage the shipment process in the whole supply chain process with the help of their app.

By integrating the Delhivery API, Delhivery provides its customers with ultimate satisfaction by providing them with a hassle-free shipping experience.

Bluedart

Through the integration of Bluedart tracking API, Bluedart customers can track the status of their shipment orders in real time.

Aside from providing estimated delivery times and locations, it provides delivery man details, intended delivery routes, payable amounts, and other details regarding deliveries.

Ecom Express

Using their order tracking app, customers of Ecom Express can see all of the details and aspects of their shipment, just like other logistics companies.

Despite the fact that the Ecom Express is considered a reliable option for highly valuable and sensitive items like jewelry and other expensive items, its strong security system makes the Ecom Express more authentic.

Customer Service and Satisfaction

Delhivery

Delhivery offers its customers a wide range of shipment services, including express parcels, cross-border deliveries, truckload freights, and partial truckload freights.

Delhivery is a leading shipment company in India, providing satisfactory and exceptional services to its customers for more than a decade.

Bluedart

Bluedart offers extensive services like nationwide parcel delivery, temperature-controlled shipping, freight shipments, complete supply chain solutions, and parcel insurance policies.

Being in the industry for more than two decades, Bluedart is a well-known name in the online shopping industry due to its pocket-friendly rates and careful handling and protection of the parcels.

Ecom Express

Ecom Express, mostly popular for its strong security and handling system, offers multiple advanced services to its customers, including various shipment services like first-mile pickup and doorstep delivery, Ecom magnum, fulfillment services, and digital shipment solutions.

Moreover, Ecom Express provides QC-enabled return management services for damaged or mishandled parcels.

Delivery Vs. Bluedart Vs. Ecom Express | Challenges and Adaptations

Comparative Landscapes

The logistics industry is highly saturated and competitive, with new players emerging every day. However, today’s three last-mile shipping companies, Delhivery, Bluedart, and Ecom Express, have built brand recognition and reliability among customers with their continuous evolution and adaptability.

From equipping customers with digital courier tracking solutions to continuously monitor their parcel’s progress in the supply chain to getting quickly aware of the changes, delays, and troubles in their orders, these last-mile companies have brought innovation, resulting in ultimate customer satisfaction and achieving top positions in the shipment industry.

Response to Covid-19 Pandemic

COVID-19 had significant impacts on shipping operations, not only in India but globally. From lockdowns and workforce unavailability to increased urge in digital marketing, COVID-19 has put great pressure on logistics companies.

However, these last-mile renowned shipping companies, including Delhivery, Bluedart, and Ecom Express, effectively responded to the Covid-19 pandemic outcomes by introducing contactless delivery, safety measures of the workforce, use of AI-based technologies, effectual inventory management, and other measures ensuring productive and result-granting response.

Regulatory Challenges

Navigating and succeeding through India’s complex logistic needs is not easy. While coping with geographical restrictions, government-based policies, and regulations, and managing taxation and compliance, these companies have walked themselves through tough challenges.

Moreover, these three last-mile shipping solutions also tackle the logistic industry’s regular challenges, like transportation, protection, workforce, and paperwork on a daily basis.

This ability to effectively manage challenges and bring positive results determines the dedicated and passionate team of professionals working to make these companies successful.

Conclusion

We hope that this article provides a comprehensive answer to all your questions as we conclude our discussion.

It is undeniable that last-mile shipping companies have made important decisions in their processes and services, resulting in significant outcomes and shaping the logistics industry.

However, to hold their leading position in the chart of the shipping industry, they have to keep customer satisfaction and needs as a priority.

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